(1) Please make sure that your camera is powered
(2) At the back of the camera head, you should find a rubber strip with a “RESET” text on it. Pull up the rubber strip and you should find a small reset button at the right side
(3) Long-press the button until you hear “system reset”. After about 30 seconds, the camera should power up again and you should hear “system startup” and “waiting for connection”
Note: Please make sure that you heard “system reset” after long-pressing the reset button, and that you heard “system startup” and “waiting for connection” later. If one of these messages was not heard, please contact customer support.