(1) On the QR code scan page, please have the camera scan the QR code on your phone. Make sure that you have heard the camera say “WiFi is connecting” before tapping the “I heard ‘Wi-Fi is connecting’” button
(2) Please make sure that the WiFi hotspot you selected is 2.4Ghz (5Ghz WiFi is not supported).
(3) Please make sure that the WiFi hotspot uses WPA or WPA2 security
(4) Please double check and make sure that the password is correct
If the issue persist, please contact customer support