Please make sure that your CapsuleCam is powered. Pull up the main camera body and at the bottom of the camera body you should see a pinhole with a “RESET” text at its right. The reset button is located in the pinhole. Push a pin into the pinhole and hold until you hear “system reset”. After about 30 seconds, the CapsuleCam should power up again and you should hear “system startup” and “waiting for connection”. You can now set up the CapsuleCam in the app again.
Please make sure that you heard “system reset” after long-pressing the reset button, and that you heard “system startup” and “waiting for connection” later. If one of these messages was not heard, please contact customer support.