(1) On the QR code scan page on your app. Use the security camera to scan the QR code on your phone. Make sure that you have heard the camera say “WiFi is connecting” before tapping the “I heard ‘Wi-Fi is connecting’” button.
(2) Ensure that the WiFi hotspot you selected is 2.4Ghz. 5Ghz WiFi is not supported.
(3) Ensure that the WiFi hotspot uses WPA or WPA2 security.
(4) Double check to make sure that the password is correct.
If the issue persists, please contact customer support