What if the Aegis deadbolt doesn’t lock/unlock all the way after I installed it?

Depending on the smart deadbolt’s tailpiece initial angle, it is possible that you cannot turn the Aegis component a full 90°, and the bolt either doesn’t fully stick out when locked or fully retract when unlocked. In this case there are two things you can try:

– Install the base plate at a tilted angle. The base plate allows for about a 20° angle in either direction. If the bolt doesn’t fully stick out, install the base plate 20° toward the locking direction; if the bolt doesn’t fully retract, install the base plate 20° toward the unlocking direction.

– If the angle needed is expected to be greater than 20°, you can turn the tailpiece adapter around.

– If the problem persists, please contact customer support.