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Why did my Aegis Smart Lock fail to auto-unlock when I returned home?

First, make sure that you have enabled the auto-unlock option in Aegis settings and ensure the app has the correct home address.

In order for Auto-unlock to work properly, there are a few phone settings you would need to configure. The required settings are listed under the “Learn more about Auto Unlock” link at the bottom of the Auto-unlock setting page. Here is a brief overview:

Android:

  1. Turn on Bluetooth & WiFi;
  2. Set Bosma app’s location permission to “All the time;”
  3. Disable battery optimization for Bosma;
  4. Do not force-quit Bosma or turn off your phone while you’re away from home.
  5. Make sure that your phone is not connected to another Bluetooth device (e.g. wireless earphones) when returning home.

iOS:

  1. Turn on Bluetooth & WiFi;
  2. Set Bosma app’s location permission to “Always”;
  3. Do not force-quit Bosma or turn off your phone while you’re away from home.
  4. Make sure that your phone is not connected to another Bluetooth device (e.g. Airpods) when returning home.

Additionally:

  1. Auto-unlock becomes active only when you have traveled far enough (about 600ft/200m) away from home. When you have left your home area, you will receive a notification to your device: “You have left home,” indicating that Auto-unlock is now active. When you return home, Auto-unlock will unlock the Aegis smart deadbolt and become inactive until you leave your home area again.
  2. Auto-unlock requires Bluetooth connection between your phone and the Aegis door lock. Please make sure that your phone is not connected to other Bluetooth devices (e.g. Airpods, headphones) when you’re returning home.

If the problem persists, please contact customer support.

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