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Why did my Aegis Smart Lock fail to auto-unlock when I returned home?

First, make sure that you have enabled the auto-unlock option in the Aegis app settings and ensure the app has the correct home address.

In order for Auto-unlock to work properly, there are a few phone settings you would need to configure. The required settings are listed under the “What is Auto-unlock” link at the bottom of the Auto-unlock setting page. Here is a brief overview:

Android: Turn on Bluetooth & WiFi; Set Bosma app’s location permission to “All the time;” Disable battery optimization for Bosma; Do not force-quit Bosma or turn off your phone while you’re away from home.
iOS: Turn on Bluetooth & WiFi; Grant Bosma app location permission; Do not force-quit Bosma or turn off your phone while you’re away from home.

Additionally, Auto-unlock becomes active only when you have traveled far enough (about 600ft/200m) away from home. When you have left your home area, you will receive a notification to your device: “You have left home,” indicating that Auto-unlock is now active. When you return home, Auto-unlock will unlock the Aegis smart deadbolt and become inactive until you leave your home area again.

If the problem persists, please contact customer support.

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