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Why does my video camera lens not scan the QR code on my phone during setup?

If the camera does not scan the QR code on your phone during the setup process, please try the following:

  1. Make sure that you heard the camera say “waiting for connection” at least once. If not, reset the camera.
  2. Place your phone about 4 inches in front of the camera lens, holding it upright and stationary for at least 3 seconds. If you do not hear “WiFi connecting,” move your phone closer or further away from the security camera lens and hold it again.
  3. Turn your phone’s screen brightness to 100%.
  4. Make sure that the WiFi name and password are not too long. It is recommended to keep them under 16 characters. Longer text makes the QR code more complex, and due to the camera’s distortion, it may not recognize a complex QR code.

If the issue persists, please contact customer support.

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