What if firmware update fails for Aegis?

First, please make sure that your phone has Bluetooth enabled and is physically close to the lock during the firmware update, as it transmits data via Bluetooth, which has a short range of less than 30ft.

If you’re updating to Aegis firmware version and firmware update fails, you can unpair the Aegis door lock with the Wi-Fi Gateway or Sentry doorbell (whichever it is currently connected with), and try updating firmware again. Once firmware update is complete, you can pair the devices again.

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