What if pairing my Aegis lock with my Sentry doorbell failed?

In order to pair Aegis with Sentry, both devices must be registered under the same account and the same family, and they must be no more than about 15ft apart, as their connection is Bluetooth-based. If they’re not under the same account, please follow this FAQ to move one of the to the other account. If they’re not under the same family, please follow this FAQ to add the one not in the family to the family.