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I got a “connection timeout” error message when trying to set up EX, what do I do?

(1) On the QR code scan page on the Bosma app, use the camera lens to scan the QR code on your phone. Make sure that you have heard the camera say “Wi-Fi is connecting” before tapping the “I heard ‘Wi-Fi is connecting’” button.

(2) Ensure that the Wi-Fi hotspot you selected is 2.4Ghz. 5Ghz Wi-Fi is not supported.

(3) Ensure that the Wi-Fi hotspot uses WPA or WPA2 security

(4) Double check that the password is correct.

If the issue persists, please contact customer support.

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