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FAQ | X1

No, the indoor home security camera cannot detect motion through glass or a window. The X1 Security Camera is intended for indoor use only. It uses PIR (Passive Infrared) which only detects heat sources like people and pets to trigger its motion detection alert to reduce irrelevant motion events including passing cars or fan blade movement. However, infrared light does not pass through glass, so motion outside of the window will not trigger the X1’s PIR sensor.

Please reset and restart the home security camera and try again.

If the problem persists, please contact customer support.

(1) Download the “Bosma” app and create a new account or log in to your existing home security system account.

(2) Power on the X1 Lite home security camera. Wait until you hear “system startup” and “waiting for connection.” If you don’t hear these messages, reset the camera.

(3) On the Bosma home security app home screen, tap the “+” button at the top right corner, and select “X1 Lite Series”. Then, follow the in-app instructions to complete the setup.

If you have any issues during the setup process, please contact customer support.

No, your secure home security camera has not been hacked. The X1 Security Camera has a scheduled restart routine every once in a while. This is the X1 indoor home security camera performing a regular hardware check after it restarts. The “click” sounds come from testing the Night Vision lens, and the camera head turning is caused by the motor being tested.

(1) Download the latest firmware for X1 | X1 Lite | X1 Lite Connnect using the links here.

(2) Unzip the file and copy the 5 files to the root folder of the micro SD card. (Ensure that the SD card is formatted to FAT32).

(3) Insert the micro SD card into the X1 Security Camera (see, “where is the SD card slot?”), and restart the camera

(4) Wait for approximately 2 minutes. When you hear “system startup” and “waiting for connection,” the firmware update has been successful.

(5) Remember to unmount the SD card and delete the 5 files before using it in the X1 Security Camera. Otherwise, the X1 will automatically enter firmware update status every time the camera restarts.

If you have any issues, please contact customer support.

To restart the X1 indoor home security camera, simply unplug the camera from its power source, and plug it back in again.

At the back of the home security camera head, you should see a rubber strip with “RESET” text on it. Pull up the rubber strip and you should find the micro SD card slot. Push the SD card all the way in with the metal strips facing up until you hear that it clicks into place. To remove the SD card, push the SD card in again and it should eject from the slot.

Note: if you inserted an SD card while the device is powered, you would need to restart (power off then on again) the device for the SD card to be recognized.

(1) Ensure that your home security camera is powered on.

(2) At the back of the camera head, you should find a rubber strip with a “RESET” text on it. Pull up the rubber strip and you should see a small reset button to the right side.

(3) Long-press the button until you hear “system reset.” After approximately 30 seconds, the camera should power up and you should hear “system startup” and “waiting for connection.”

(4) You can now set up the X1 or set up the X1-Lite in the Bosma app again.

Note: Please make sure that you heard “system reset” after long-pressing the reset button, and that you heard “system startup” and “waiting for connection.” If one of these messages was not heard, please contact customer support.

(1) Download the “Bosma” app, create a new account or log in to your existing account.

(2) Power on the X1 Security Camera. Wait until you hear “system startup” and “waiting for connection.” If you don’t hear these messages, reset the camera.

(3) Make sure that your phone’s Bluetooth is enabled. On the Bosma app home screen, tap the “+” button at the top right corner, and select “X1”. Then, follow the in-app instructions to complete the setup.

If you have any issues during the setup process, please contact customer support.

(1) Steady Red: The security camera is powering up or waiting to be set up. If you have not set up the X1 yet, set up the X1 in the app. If you have already set up the X1 but it just restarted, wait for approximately 30 seconds, and it should automatically reconnect to the existing WiFi.

(2) Steady Blue: Connected. Everything is fine.

(3) Flashing Blue: Reconnecting to an existing WiFi hotspot. This may happen when you have set up the X1 Security Camera but it can no longer find the WiFi hotspot (either because the WiFi name/password was changed, or the camera/router was moved to another location so the signal was lost).

(4) Slow Flashing Red: Cannot connect to server. Please contact customer support.