fbpx

FAQ | X1

(1) Steady Red: Powering up or waiting to be set up. If you have not set up the X1 before, please set up the X1 in the app. If you have set up the X1 before but just restarted it, please wait for about 30 seconds and it should automatically reconnect to the existing WiFi.

(2) Steady Blue: Connected. Everything is fine.

(3) Flashing Blue: Reconnecting to an existing WiFi hotspot. This may happen when you have set up the X1 but it can no longer find the WiFi hotspot (either because the WiFi name/password was changed, or the camera/router was moved to another location so the signal was lost)

(4) Slow Flashing Red: Cannot connect to server. Please contact customer support.

(1) Download the “Bosma” app, create a new account or log in.

(2) Power on the X1. Wait till you hear “system startup” and “waiting for connection”. If you don’t hear these messages, reset the camera.

(3) Make sure that your phone’s Bluetooth is enabled. On the app home screen, tap the “+” button at the top right corner, and select “X1”. Then follow the in-app instructions to complete the setup

If you have any issue during the setup process, please contact customer support.

(1) Please make sure that your camera is powered

(2) At the back of the camera head, you should find a rubber strip with a “RESET” text on it. Pull up the rubber strip and you should find a small reset button at the right side

(3) Long-press the button until you hear “system reset”. After about 30 seconds, the camera should power up again and you should hear “system startup” and “waiting for connection”

(4) You can now set up the X1 or set up the X1-Lite in the app again.

Note: Please make sure that you heard “system reset” after long-pressing the reset button, and that you heard “system startup” and “waiting for connection” later. If one of these messages was not heard, please contact customer support.

At the back of the camera head, you should find a rubber strip with a “RESET” text on it. Pull up the rubber strip and you should find the micro SD card slot. Push the SD card all the way in with the metal strips facing up until you hear that it clicks into place. To remove the SD card, push the SD card in again and it should be ejected from the slot.

To restart the X1, simply unplug the camera from power, and plug it in again.

(1) Download the latest firmware for X1 | X1 Lite | X1 Lite Connnect

(2) Unzip the file and copy the 5 files to the root folder of a micro SD card. (Please make sure that the SD card is formatted to FAT32)

(3) Insert the micro SD card into the X1 (where is the SD card slot?), and restart the camera

(4) Wait for about 2 minutes. When you hear “system startup” and “waiting for connection” at the end, the firmware update is successful.

(5) Please remember to unmount the SD card and delete the 5 files before using it on the X1. Otherwise the X1 will enter firmware update every time it restarts

No. The X1 has a scheduled restart routine every once in a while, and this is the X1 performing a regular hardware check after it restarts. The “click” sounds come from testing toggling the Night Vision lens, and the turning is from testing the motor. 

(1) Download the “Bosma” app, create a new account or log in.

(2) Power on the X1 Lite. Wait till you hear “system startup” and “waiting for connection”. If you don’t hear these messages, reset the camera.

(3) On the app home screen, tap the “+” button at the top right corner, and select “X1 Lite Series”. Then follow the in-app instructions to complete the setup.

If you have any issue during the setup process, please contact customer support.

Please reset and restart the camera and try again.

No. The X1 is intended for indoor uses. It uses PIR (Passive Infrared) to trigger its motion detection so as to reduce irrelevant motion events, as PIR only detects heat sources like people and pets. However, infrared light does not pass through glass, so motion outside of the window will not trigger the X1’s PIR sensor. Therefore, the X1 cannot detect motion through a window.