fbpx

FAQ | X1

(1) Steady Red: The security camera is powering up or waiting to be set up. If you have not set up the X1 yet, set up the X1 in the app. If you have already set up the X1 but it just restarted, wait for approximately 30 seconds, and it should automatically reconnect to the existing WiFi.

(2) Steady Blue: Connected. Everything is fine.

(3) Flashing Blue: Reconnecting to an existing WiFi hotspot. This may happen when you have set up the X1 Security Camera but it can no longer find the WiFi hotspot (either because the WiFi name/password was changed, or the camera/router was moved to another location so the signal was lost).

(4) Slow Flashing Red: Cannot connect to server. Please contact customer support.

(1) Download the “Bosma” app, create a new account or log in to your existing account.

(2) Power on the X1 Security Camera. Wait until you hear “system startup” and “waiting for connection.” If you don’t hear these messages, reset the camera.

(3) Make sure that your phone’s Bluetooth is enabled. On the Bosma app home screen, tap the “+” button at the top right corner, and select “X1”. Then, follow the in-app instructions to complete the setup.

If you have any issues during the setup process, please contact customer support.

(1) Ensure that your home security camera is powered on.

(2) At the back of the camera head, you should find a rubber strip with a “RESET” text on it. Pull up the rubber strip and you should see a small reset button to the right side.

(3) Long-press the button until you hear “system reset.” After approximately 30 seconds, the camera should power up and you should hear “system startup” and “waiting for connection.”

(4) You can now set up the X1 or set up the X1-Lite in the Bosma app again.

Note: Please make sure that you heard “system reset” after long-pressing the reset button, and that you heard “system startup” and “waiting for connection.” If one of these messages was not heard, please contact customer support.

At the back of the home security camera head, you should see a rubber strip with “RESET” text on it. Pull up the rubber strip and you should find the micro SD card slot. Push the SD card all the way in with the metal strips facing up until you hear that it clicks into place. To remove the SD card, push the SD card in again and it should eject from the slot.

Note: if you inserted an SD card while the device is powered, you would need to restart (power off then on again) the device for the SD card to be recognized.

To restart the X1 indoor home security camera, simply unplug the camera from its power source, and plug it back in again.

(1) Download the latest firmware for X1 | X1 Lite | X1 Lite Connnect using the links here.

(2) Unzip the file and copy the 5 files to the root folder of the micro SD card. (Ensure that the SD card is formatted to FAT32).

(3) Insert the micro SD card into the X1 Security Camera (see, “where is the SD card slot?”), and restart the camera

(4) Wait for approximately 2 minutes. When you hear “system startup” and “waiting for connection,” the firmware update has been successful.

(5) Remember to unmount the SD card and delete the 5 files before using it in the X1 Security Camera. Otherwise, the X1 will automatically enter firmware update status every time the camera restarts.

If you have any issues, please contact customer support.

No, your secure home security camera has not been hacked. The X1 Security Camera has a scheduled restart routine every once in a while. This is the X1 indoor home security camera performing a regular hardware check after it restarts. The “click” sounds come from testing the Night Vision lens, and the camera head turning is caused by the motor being tested.

(1) Download the “Bosma” app and create a new account or log in to your existing home security system account.

(2) Power on the X1 Lite home security camera. Wait until you hear “system startup” and “waiting for connection.” If you don’t hear these messages, reset the camera.

(3) On the Bosma home security app home screen, tap the “+” button at the top right corner, and select “X1 Lite Series”. Then, follow the in-app instructions to complete the setup.

If you have any issues during the setup process, please contact customer support.

Please reset and restart the home security camera and try again.

If the problem persists, please contact customer support.

No, the indoor home security camera cannot detect motion through glass or a window. The X1 Security Camera is intended for indoor use only. It uses PIR (Passive Infrared) which only detects heat sources like people and pets to trigger its motion detection alert to reduce irrelevant motion events including passing cars or fan blade movement. However, infrared light does not pass through glass, so motion outside of the window will not trigger the X1’s PIR sensor.

Submit Your Question

Let us get in touch! Contact us for any further questions or business opportunities
  • Customer Service
  • General Question

Troubleshooting

Depending on the smart deadbolt’s tailpiece initial angle, it is possible that you cannot turn the Aegis component a full 90°, and the bolt either doesn’t fully stick out when locked or fully retract when unlocked. In this case there are two things you can try:

– Install the base plate at a tilted angle. The base plate allows for about a 20° angle in either direction. If the bolt doesn’t fully stick out, install the base plate 20° toward the locking direction; if the bolt doesn’t fully retract, install the base plate 20° toward the unlocking direction.

– If the angle needed is expected to be greater than 20°, you can turn the tailpiece adapter around.

– If the problem persists, please contact customer support.

 

First, make sure that you have enabled the auto-unlock option in the Aegis app settings and ensure the app has the correct home address.

In order for Auto-unlock to work properly, there are a few phone settings you would need to configure. The required settings are listed under the “What is Auto-unlock” link at the bottom of the Auto-unlock setting page. Here is a brief overview:

Android: Turn on Bluetooth & WiFi; Set Bosma app’s location permission to “All the time;” Disable battery optimization for Bosma; Do not force-quit Bosma or turn off your phone while you’re away from home.
iOS: Turn on Bluetooth & WiFi; Grant Bosma app location permission; Do not force-quit Bosma or turn off your phone while you’re away from home.

Additionally, Auto-unlock becomes active only when you have traveled far enough (about 600ft/200m) away from home. When you have left your home area, you will receive a notification to your device: “You have left home,” indicating that Auto-unlock is now active. When you return home, Auto-unlock will unlock the Aegis smart deadbolt and become inactive until you leave your home area again.

If the problem persists, please contact customer support.

There are a few reasons why smart deadbolt calibration may fail. Ensure that:

  1. At each step during the calibration process, please make sure that both the door and the lock are stationary before pressing the “Next” button to continue.
  2. The rotation between locked and unlocked positions must be greater than 60° at least, and no more than 120° (usually a full 90° from unlocked to locked position). Please make sure that you fully turn Aegis to a locked/unlocked position during calibration.
  3. When asked to open the door during calibration, please make sure that the door is wide open (at least 45°)
  4. Please also make sure that Aegis is installed in an upright position (i.e. the front cover is perpendicular to the floor, and it is not installed upside down)

If the problem persists, please contact customer support.

"How" & "What"

The Auto-Unlock feature requires the Bosma App to occasionally run tasks on the background. However, latest Android phones have a “Battery Optimization” feature which terminates inactive background apps to save battery. In order to make sure that the Auto-Unlock feature works correctly, please follow the steps below to manually turn off Battery Optimization for the Bosma App.

Note: This list does not cover all custom Android systems and may be outdated due to Android system updates. We will periodically update this list to reflect the latest changes. If your Android phone model is not listed here or the instruction for your phone is outdated, please search online for instructions on how to turn off Battery Optimization for your specific phone model.

Native Android 9.0 and above

Go to Phone Settings > Apps & notifications > Tap “See all XX apps” and find “Bosma” > Advanced > Battery > Battery optimization > Select “All apps” from the “Not optimized” dropdown list and find “Bosma” > Don’t optimize

Samsung

Go to Phone Settings > Apps > Find “Bosma” > Battery > Optimize Battery Usage > Select “All” from the “Apps not optimized” dropdown list > find “Bosma” and turn off

Huawei Phones with EMUI 9.X/Magic UI 2.X

Go to Phone Settings > Apps > Apps > Tap the 3-dot menu at the top right corner > Special access > Battery optimization > Select “All apps” from the “Not allowed” dropdown list > Find “Bosma” and set to “Don’t allow”

Go to Phone Settings > Apps > App launch > Set Bosma to “Manage manually” > Turn on all options

Huawei Phones with EMUI 8.X

Go to Phone Settings > Apps > Advanced > Ignore battery optimization > Select “All apps” from the “Allowed” dropdown list > Find “Bosma” and set to “Allow”

Go to Phone Settings > Battery > App launch > Set Bosma to “Manage manually” > Turn on all options

Xiaomi Phones with MIUI 11

Go to Phone Settings > Applications > Manage applications > Find “Bosma” > Battery saver > Select “No restrictions”

Xiaomi Phones with MIUI 10

Go to Phone Settings > Battery & performance > Choose apps > find “Bosma” > Battery saver > Select “No restrictions”

OnePlus

Go to Phone Settings > Battery > Battery optimization > Find “Bosma” > Select “Don’t optimize”

If you purchased the Aegis door lock single unit, its package comes with a WiFi bridge/connector to connect it to the internet. However, if you purchased a Sentry Video Doorbell + Aegis Smart Door Lock bundle, Aegis can use Sentry as a bridge/connector for internet connection. Simply go to Aegis settings –> Manage Fingerprints to pair your Aegis smart deadbolt with your Sentry video doorbell. Please also enable the “Unlock” option so that the Sentry doorbell will unlock the Aegis door lock when a fingerprint is recognized.

To properly install your Aegis Smart Door Lock, please refer to the Installation Instructions. You can also watch the video tutorial on our YouTube channel.

Your Aegis smart deadbolt can use the Sentry video doorbell as a gateway to connect to the internet (if you purchased just the Aegis door lock, there should be a separate gateway device that serves the same purpose).

First, ensure that your Sentry doorbell has the fingerprint reader module. The module is included if you purchased the Aegis Smart Door Lock + Sentry Video Doorbell bundle.

Install and set up both your Aegis and Sentry. Then, go to Sentry home page –> Fingerprints, and add your Aegis smart deadbolt under “Paired Devices.” Don’t forget to enable “Unlock” under “Fingerprint Actions” so that fingerprint scans can unlock the smart deadbolt. You can then add new fingerprints under “Normal Fingerprints.”

To properly install and set up the Aegis Smart Door Lock, please refer to the User Manual.

First, ensure that your Aegis smart deadbolt is powered on. Lift up the front cover of Aegis, and you should see a RESET button above the Main Button at the center. Long-press the RESET button until you see a white light flash once. Wait 30 seconds for the smart lock to power up again, and then you can set up the Aegis in the Bosma home security app again.

Submit Your Question

Let us get in touch! Contact us for any further questions or business opportunities
  • Customer Service
  • General Question

Success

Thank you for contacting Bosma. We have received your message, and a confirmation email has been sent to your email address. We will usually respond within 24 hours.