Knowledge Base

What if the Firmware update failed for my Aegis

First, please make sure that your phone has Bluetooth enabled and is physically close to the lock during the firmware update, as it transmits data via Bluetooth, which has a short range of less than 30t.

If you’re updating the Aegis firmware and it fails, you can unpair the Aegis door lock with the Wi-Fi gateway or sentry doorbell (whichever it is currently connected with) and try updating firmware again

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