Bosma Support
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We strive to provide excellent products and amazing customer support.
We’re open for support between 9am – 5pm PT Monday through Friday, except US National Holidays
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General Frequently Asked Questions
A: No. All basic device features are free after purchase. We do have an optional subscription service called Bosma Assist that offers certain advanced features such as cloud storage and package detection, but it’s not required.
A: Most Bosma devices require a 2.4Ghz WiFi hotspot (5Ghz not supported) with WPA or WPA2 encryption (Open network and WEP encryption are not supported). Bosma security cameras also require a minimum of 2Mbps upload speed.
A:
(1) Home Screen -> Menu (top left corner) -> Devices -> tap the ⚙️ button at the top right corner of a device.
(2) Home Screen -> Tap on a device to enter Live View or Device Home Page -> Tap the ⚙️ button at the top right corner.
A: Home page -> Bosma Assist -> My Subscriptions -> Select a subscription -> Tap “Edit” on the “Active Devices” section -> Select the device you want to add/remove -> Tap “Confirm”
A: No. We only use data we collect from our customers to provide services for you. See our Privacy Policy for more details.
195 Contractors St, Livermore, CA 94551
support@bosmasmarthome.com
(800) 976-0881
