BOSMA CapsuleCam FAQs

Describe your issue

Installation

question_answerHow to reset the device?
question_answerWhy can't I add the device?
question_answerWhat if I didn't receive the activation email?
question_answerWhen adding a device, why do I have to enter a Wi-Fi password? What if my Wi-Fi has no password?
question_answerWhy is my SD card not detected?
question_answerHow do I add a camera to another account?
question_answerWhat happens if manual firmware update failed?
question_answer
How to reset the device?

Long-press the “reset” button on the bottom of the device, wait for the device to announce ” camera reset successfully ” and then “waiting for connection”, then proceed to follow the setup steps on your app.

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Why can't I add the device?
  1. After the device is powered up, scan the QR code on the bottom of the device or manually input the device ID. Make sure the light status is selected correctly.
    Check if the indicator on the device is slow blinking blue. If it is fast blinking blue, please reset the device first by long-pressing the reset button on the device, wait for the device to announce ” camera reset successfully ” and then “waiting for connection”, then proceed to follow the setup steps on your app.
  2. Make sure the CapsuleCam hotspot is connected before the Wi-Fi connection.
  3. Return to Bosma Living APP once the hotspot is connected. Select a Wi-Fi network for the device. Make sure the Wi-Fi password is correct. You can see the password you entered by tapping the eyeball icon at the right or the password input text bar. Note that only 2.4Hhz Wi-Fi is supported.
  4. If Wi-Fi connection fails, please make sure the device is not too far from the router and receives a strong Wi-Fi signal, and make sure that the router has internet access.
  5. If the device still can’t connect, please restart the app, restart the device by unplugging and replugging the power cord, and try again. If the issue persists, contact our customer support for help.
question_answer
What if I didn't receive the activation email?

Check if your email address was entered correctly and check if the email is in your spam folder. If not, try resending the email. If you still don’t receive the email, please send the registered email address to our customer support.

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When adding a device, why do I have to enter a Wi-Fi password? What if my Wi-Fi has no password?

In order to protect your privacy and camera video data, we do not allow connection to unsecured Wi-Fi. Please add a password to your Wi-Fi before adding the device.

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Why is my SD card not detected?
  1. Try restarting the device by unplugging and replugging the power cord.
  2. Try formatting the SD card and insert again.
  3. The device requires an SD card of speed class 10 at least (10MB/sec write speed). Please make sure the SD card’s write speed is above this. Class 10 speed is the minimum required speed to record an HD video stream.
  4. Try another SD card if available.
  5. If the issue persists, please contact our customer support.
question_answer
How do I add a camera to another account?

Reset the camera (by long-pressing the RESET button at the bottom of the camera) and use another account to add it.

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What happens if manual firmware update failed?
  1. First, make sure the Wi-Fi connection is stable and the device is powered.
  2. Try manually updating the firmware again
  3. If it fails again, restart the device by unplugging and replugging the power cord, connect to Wi-Fi and try again
  4. Reset the camera and wait till you hear “Waiting for connection”. Remove and add the device again in your app and try again

If the issue persists, please contact our customer support.

Technical

question_answerCan I play the video recordings in SD card on some other players?
question_answerCan I delete video recordings from SD card?
question_answerWhy are some old video recordings gone?
question_answer
Can I play the video recordings in SD card on some other players?

The videos in SD card is h264 encoded. Any player that supports h264 decoding, e.g. VLC, can play those videos.

question_answer
Can I delete video recordings from SD card?

The app does not support deleting a single video recording, but you can:

  1. Format the SD card from the app to delete ALL videos
  2. Read the SD card on your computer (may need an SD card reader) and delete selected videos
question_answer
Why are some old video recordings gone?

When SD card is full, the oldest video recordings will be deleted to make space

Check if the TF/SD card is damaged.

Camera

question_answerWhat does each indicator color mean?
question_answerWhat is the maximum SD card volume the device can support?
question_answerThings at the edges of the video are distorted, is there something wrong with the camera?
question_answer
What does each indicator color mean?
  • Slow blinking blue: Device is connecting to Wi-Fi.
  • Steady blue: Device is connected to Wi-Fi.
  • Fast blinking blue: Device is not ready for Wi-Fi connection. Please reset the device.
question_answer
Things at the edges of the video are distorted, is there something wrong with the camera?

The device is working properly. The camera uses a 162° wide-angle lens to capture a broader view, which inevitably introduces distortion towards the edges of the image. However, having a boarder view means fewer blind spots, thus improving your home security.

APP

question_answerWhere do I find the notifications?
question_answerHow do I change video quality?
question_answerHow do I turn on Night Vision in low-light environment?
question_answerHow do I share and unshare the device?
question_answerCan I log in to multiple Bosma Living apps on different phones with a single account?
question_answerHow do I switch account?
question_answerHow do I change Wi-Fi hotspot for the device?
question_answerHow do I update device firmware?
question_answerCan I use the app on tablet devices?
question_answer
Where do I find the notifications?

You can view notifications in the Library under the main menu.

question_answer
How do I change video quality?

You can change the video quality in the Device Settings -> ⚙ Settings -> Resolution.

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How do I turn on Night Vision in low-light environment?

By default, the camera uses infrared sensors to capture black-and-white images in low-light. You can enable the Starlight sensor to capture color images in low-light in Device Settings on the top right -> ⚙ Settings -> Night Vision. Remember to use the night light in the box to produce high-quality color images; if the surrounding is too dark and there is no night light available, please disable Night Vision to use the default infrared sensors to capture black-and-white images instead.

question_answer
How do I share and unshare the device?
  1. You can share your device with others in Device Settings -> ⚙ Settings -> Device Invitation. The person you invite must click on the activation link in the email we send after you send the invitation, and then they may log in to Bosma Living and watch your device.
  2. You can cancel device invitation in Device Settings -> ⚙ Settings -> Invitation. Swipe right on a shared user to revoke sharing with the user.
  3. The person you share with can also remove device sharing by tapping Device Settings -> ⚙ Settings -> Remove Device
question_answer
Can I log in to multiple Bosma Living apps on different phones with a single account?

No

  1. For security and privacy reasons, one account may be used on one device at any time. When an account logs in to a new device, the existing device will be logged off.
  2. However, you can allow multiple users to share the same camera with the device sharing at Device Settings on the top right -> ⚙ Settings -> Device Invitation
question_answer
How do I switch account?

Log out via Settings on the bottom right -> ⚙ Settings -> Log out

question_answer
How do I change Wi-Fi hotspot for the device?

If the device is connected to a Wi-Fi hotspot, then you can change Wi-Fi in Live View -> ⚙ Settings -> Wi-Fi Settings

If the device is disconnected, then you may need to move your phone close to the device, turn on Bluetooth, and change Wi-Fi in Live View -> ⚙ Settings (you will see a “Wi-Fi Settings” button)

question_answer
How do I update device firmware?

If new firmware is available, the app will pop up a dialog to remind you to update. Click “Update” on the dialog to start the firmware update.

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Can I use the app on tablet devices?

You can but it’s not recommended. The app will work properly but user experience may not be optimal due to compatibility issues.

Functionality

question_answerIf I give the camera to someone else, can they see my video recordings?
question_answerWill the Starlight Sensor enable function also switch to black and white infrared images?
question_answerShould I enable Night Vision when the surrounding has almost no light?
question_answerWhen Night Vision is enabled, I see a lot of white noise on the video when the surrounding is completely dark. What happened?
question_answerWhere do I find recorded videos? Why isn't there any recorded video?
question_answerHow do I enable video recording?
question_answerWhat are the differences between recording schedules?
question_answerWhat are the event sources in alerts and how do I choose which ones to enable?
question_answerWhy am I not receiving notifications?
question_answerDo I lose existing video recordings if I remove a camera and add it again?
question_answerHow many devices can I add on a single account?
question_answerHow many people can watch live view at the same time?
question_answer
If I give the camera to someone else, can they see my video recordings?

They will be able to see your existing video recordings if the SD card is not removed. It is advised that you format or remove the SD card before giving the device to someone else.

question_answer
Will the Starlight Sensor enable function also switch to black and white infrared images?

It will not. When Starlight Sensor is launched via APP -> Device Settings -> Night Vision, the device will maintain color vision. You can use the window to shoot the color video of the sunset, the faint outdoor starlight, the beautiful night under the distant streetlights, the quiet home picture when the morning sun is about to get up, and the sweet sleepy baby under the faint night light in the baby room at night.

question_answer
Should I enable Night Vision when the surrounding has almost no light?

No. The Starlight sensor can’t capture high quality color images in no-light environment. Consider disabling Night Vision to use the default infrared sensor to capture black-and-white images instead. Or use the night light provided with the camera.

question_answer
When Night Vision is enabled, I see a lot of white noise on the video when the surrounding is completely dark. What happened?

The Starlight sensor needs at least a little bit of light to capture high-quality color images. Please light up the surrounding with a night light, or consider disabling Night Vision to use the default infrared sensor to capture black-and-white images instead.

question_answer
Where do I find recorded videos? Why isn't there any recorded video?

Recorded videos are stored in the SD card. Please make sure you have inserted an SD card into the camera (SD card slot is at the back of the camera, next to the RESET button). Then make sure Device Settings -> ⚙ Settings -> Recording Schedule is set to “Recording on”.

question_answer
How do I enable video recording?

First, make sure an SD card is mounted.

  1. To enable video recording when an event is detected, go to Device Settings -> ⚙ Settings -> Recording Schedule and select “Only when motion detected”.
  2. To enable continuous video recording, go to Device Settings -> ⚙ Settings -> Recording Schedule and select “Full time”
question_answer
What are the differences between recording schedules?
  1. If “only when motion detected” is selected, the camera only records video when one of motion and sounds.
  2. If “Full time” is selected, the camera will always record video.
  3. Generally, we recommend “only when an event detected” mode. It is faster to check video recordings as you will see only recordings of important moments, and it generates much fewer recordings, allowing the SD card to keep recordings for a much longer period of time. However, if continuous video recording is necessary (e.g. store monitoring), you can select “Full time” mode.
question_answer
What are the event sources in alerts and how do I choose which ones to enable?
  1. Sound: If enabled, the device will send an alert notification when a sudden loud sound is detected. We recommend enabling sound detection at home where the surrounding is usually quiet. We recommend disabling sound detection in a noisy environment (e.g. near a street) to avoid getting spammed by alerts.
  2. Motion: If enabled, the device will send an alert notification when the camera detects a big change within its view. Since motion detection is based on changes in the view, false alarms may be triggered when the change is caused by something other than motion (e.g. lightning).
question_answer
Why am I not receiving notifications?

Make sure that:

  1. your phone allows Bosma Living to push notifications
  2. notifications are pushed in Device Settings -> ⚙ Settings -> Notification
  3. the recording schedule is not “off”
question_answer
Do I lose existing video recordings if I remove a camera and add it again?

No. Video recordings are stored in the SD card. Any Capsule device can read those recordings.

question_answer
How many devices can I add on a single account?

You can add as many devices as you want, but your router and internet service may not be able to support too many devices. Generally, it is recommended that you add fewer than 8 devices.

question_answer
How many people can watch live view at the same time?

An account can be logged in on one mobile device, but you can share the camera with others. For the best streaming performance, it is recommended that no more than 3 mobile devices are watching at the same time

Connection

question_answerWhat if I changed my Wi-Fi password and the device is disconnected?
question_answerWhat if the live stream is lagging/sporadically disconnecting?
question_answerIf the camera is connected to a mobile Wi-Fi hotspot, does it consume mobile data?
question_answerWhat if I entered the wrong password when changing Wi-Fi for the device, and device is disconnected?
question_answerIs the camera still working while disconnected?
question_answerHow do I enable video recording?
question_answerWhat are the differences between recording schedules?
question_answerWhat are the event sources in alerts and how do I choose which ones to enable?
question_answerWhy am I not receiving notifications?
question_answerDo I lose existing video recordings if I remove a camera and add it again?
question_answerHow many devices can I add on a single account?
question_answerHow many people can watch live view at the same time?
question_answer
What if I changed my Wi-Fi password and the device is disconnected?

You can reconfigure Wi-Fi for your device under Device settings on the top right -> ⚙ Settings -> Wi-Fi Network

question_answer
What if the live stream is lagging/sporadically disconnecting?
  1. Please check both the Wi-Fi your phone is connected to and the Wi-Fi the device is connected to. If either one of them is slow or unstable, the live stream will lag.
  2. You can measure Wi-Fi signal strength with a phone app like Wi-Fi Analyzer. Make sure the camera’s Wi-Fi signal strength is at least -70dBm. If not, please move the router and the camera closer together for better signal strength. Generally, placing the camera close to the router improves Wi-Fi connection.
  3. Measure your phone’s connection as well. Weak Wi-Fi or cellular signal affects video stream quality too.
  4. If the Wi-Fi signal is strong but the video stream is still lagging, it might be that the router’s connection speed is slow. Replacing
question_answer
What if I entered the wrong password when changing Wi-Fi for the device, and device is disconnected?

The device will fail to connect to the new Wi-Fi if the password is wrong, and you will see a “Wi-Fi setting failed” message on your app. Since the device is disconnected, you may need to scan the QR code on the bottom of the device, connect to Bosma Hotspot, and set up Wi-Fi in Device Settings -> ⚙ Settings -> Wi-Fi Connection

question_answer
Is the camera still working while disconnected?

The camera will keep recording videos. Once an internet connection is restored, you can view recordings on your app

question_answer
How do I enable video recording?

First, make sure an SD card is mounted.

  1. To enable video recording when an event is detected, go to Device Settings -> ⚙ Settings -> Recording Schedule and select “Only when motion detected”.
  2. To enable continuous video recording, go to Device Settings -> ⚙ Settings -> Recording Schedule and select “Full time”
question_answer
What are the differences between recording schedules?
  1. If “only when motion detected” is selected, the camera only records video when one of motion and sounds.
  2. If “Full time” is selected, the camera will always record video.
  3. Generally, we recommend “only when an event detected” mode. It is faster to check video recordings as you will see only recordings of important moments, and it generates much fewer recordings, allowing the SD card to keep recordings for a much longer period of time. However, if continuous video recording is necessary (e.g. store monitoring), you can select “Full time” mode.
question_answer
What are the event sources in alerts and how do I choose which ones to enable?
  1. Sound: If enabled, the device will send an alert notification when a sudden loud sound is detected. We recommend enabling sound detection at home where the surrounding is usually quiet. We recommend disabling sound detection in a noisy environment (e.g. near a street) to avoid getting spammed by alerts.
  2. Motion: If enabled, the device will send an alert notification when the camera detects a big change within its view. Since motion detection is based on changes in the view, false alarms may be triggered when the change is caused by something other than motion (e.g. lightning).
question_answer
Why am I not receiving notifications?

Make sure that:

  1. your phone allows Bosma Living to push notifications
  2. notifications are pushed in Device Settings -> ⚙ Settings -> Notification
  3. the recording schedule is not “off”
question_answer
Do I lose existing video recordings if I remove a camera and add it again?

No. Video recordings are stored in the SD card. Any Capsule device can read those recordings.

question_answer
How many devices can I add on a single account?

You can add as many devices as you want, but your router and internet service may not be able to support too many devices. Generally, it is recommended that you add fewer than 8 devices.

question_answer
How many people can watch live view at the same time?

An account can be logged in on one mobile device, but you can share the camera with others. For the best streaming performance, it is recommended that no more than 3 mobile devices are watching at the same time

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