BOSMA CapsuleCam S FAQs

Describe your issue

Installation

question_answerHow to install the device?
question_answerWhat if I didn't receive the activation email?
question_answerWhen adding a device, why do I have to enter a Wi-Fi password? What if my Wi-Fi has no password?
question_answerWhy is my SD card not detected?
question_answerHow do I add a camera to another account?
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How to install the device?
  1. Download Bosma Sight APP and create a new account.
  2. Tap the “+” button on the top right corner to add the device.
  3. Select “Intelligent camera”
  4. Choose “Device adding by scanning the code” or “Wireless intelligent addition”
  5. Keep pressing the “Reset” button on the device until you hear “reset success”. Tap “Having pressed “SET” key” on the APP
  6. Set Wi-Fi network. Manually type in the Wi-Fi network name in your home. Make sure the Wi-Fi password is correct. You can see the password you entered by tapping the eyeball icon at the right or the password input text bar.
  7. If the device is ready for connection (indicator is slow blinking green), but Wi-Fi connection still fails, please make sure the device is not too far from the router and receives strong Wi-Fi signal, and make sure that the router has internet access.
  8. Put your mobile phone in front of the device to let the camera scan the QR code on the APP. Keep the phone 10-20cm distance from the camera. Tap “confirm”.
  9. After you hear the “beep” sound, the device will connect to the Wi-Fi. The light status will turn into steady green if the device is successfully connected to the Wi-Fi. If you did not hear any voice, redo step 5. If the device still can’t connect, please restart the app, restart the device by unplugging and replugging the power cord, and try again. If the issue persists, contact our customer support for help.
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What if I didn't receive the activation email?

Check if your email address was entered correctly and check if the email is in your spam folder. If not, try resending the email. If you still don’t receive the email, please send the registered email address to our customer support.

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When adding a device, why do I have to enter a Wi-Fi password? What if my Wi-Fi has no password?

In order to protect your privacy and camera video data, we do not allow connection to unsecured Wi-Fi. Please add a password to your Wi-Fi before adding the device.

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Why is my SD card not detected?
  1. Try restarting the device by unplugging and replugging the power cord.
  2. Try formatting the SD card and insert again.
  3. The device requires an SD card of speed class 10 at least (10MB/sec write speed). Please make sure the SD card’s write speed is above this. Class 10 speed is the minimum required speed to record an HD video stream.
  4. Try another SD card if available.
  5. If the issue persists, please contact our customer support.
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How do I add a camera to another account?

Reset the camera (by long-pressing the RESET button at the bottom of the camera) and use another account to add it.

Video Recording

question_answerCan I choose video recording by cloud?
question_answerCan I choose video recording by SD card?
question_answerCan I play the video recordings in SD card on some other players?
question_answerCan I delete video recordings from SD card?
question_answerWhy are some old video recordings gone?
question_answer
Can I choose video recording by cloud?

Yes.

Choose video play by cloud in the Settings on the top right -> Settings -> Play Videos From -> Cloud. You can enjoy the cloud recording service for free in the first month. After the 1-month free trial, you can select a monthly service for $6.99 or a yearly service $69.

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Can I choose video recording by SD card?

Choose video play by cloud in the Settings on the top right -> Settings -> Play Videos From -> SD card.

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Can I play the video recordings in SD card on some other players?

The videos in SD card is h264 encoded. Any player that supports h264 decoding, e.g. VLC, can play those videos.

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Can I delete video recordings from SD card?

The app does not support deleting a single video recording, but you can:

  1. Format the SD card from the app to delete ALL videos
  2. Read the SD card on your computer (may need an SD card reader) and delete selected videos
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Why are some old video recordings gone?
  1. When SD card is full, the oldest video recordings will be deleted to make space
  2. Check if the TF/SD card is damaged.

Camera

question_answerWhat does each indicator color mean?
question_answerWhat is the maximum SD card volume the device can support?
question_answerThings at the edges of the video are distorted, is there something wrong with the camera?
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What does each indicator color mean?
  • Blinking green: Device is waiting for the connection to Wi-Fi.
  • Steady green: Device is connected to Wi-Fi.
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Things at the edges of the video are distorted, is there something wrong with the camera?

The device is working properly. The camera uses a 145° wide-angle lens to capture a broader view, which inevitably introduces distortion towards the edges of the image. However, having a boarder view means fewer blind spots, thus improving your home security.

APP

question_answerCan I log in to multiple Bosma Sight apps on different phones with a single account?
question_answerHow do I switch account?
question_answerHow do I change Wi-Fi hotspot for the device?
question_answerCan I use the app on tablet devices?
question_answerCan I customize the notification?
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Can I log in to multiple Bosma Sight apps on different phones with a single account?

No

  1. For security and privacy reasons, one account may be used on one device at any time. When an account logs in to a new device, the existing device will be logged off.
  2. However, you can allow multiple users to share the same camera with the device sharing at Live View -> ⚙ Settings -> Share
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How do I switch account?

Log out via main menu on the top left -> left side menu -> [Personal Settings] -> Log out

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How do I change Wi-Fi hotspot for the device?

If the device is connected to a Wi-Fi hotspot, then you can change Wi-Fi in the Settings on the top right -> ⚙ Settings -> Wi-Fi Network

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Can I use the app on tablet devices?

You can but it’s not recommended. The app will work properly but the user experience may not be optimal due to compatibility issues.

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Can I customize the notification?

Yes.

You can select event notifications, notification frequency or schedule in the Settings on the top right -> ⚙ Settings -> Notifications.

Functionality

question_answerIf I give the camera to someone else, can they see my video recordings?
question_answerWhere do I find recorded videos?
question_answerWhat are the event sources in alerts and how do I choose which ones to enable?
question_answerCan I turn off the device?
question_answerWhy am I not receiving notifications?
question_answerDo I lose existing video recordings if I remove a camera and add it again?
question_answerCan I change the playback speed of video recordings?
question_answerHow many devices can I add on a single account?
question_answerHow many people can watch live view at the same time?
question_answerWhat information is captured when an event is triggered?
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If I give the camera to someone else, can they see my video recordings?

They will be able to see your existing video recordings if the SD card is not removed. It is advised that you format or remove the SD card before giving the device to someone else.

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Where do I find recorded videos?
  1. Please make sure you select video recording through SD card or cloud service. If you choose SD card, make sure you have inserted an SD card into the camera (SD card slot is at the left side of the camera).
  2. Drag the recording timeline on live view to any moment to start video playback.
  3. Tap on the date text below the recording timeline to filter recordings by date and time.
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What are the event sources in alerts and how do I choose which ones to enable?
  1. Sound: If enabled, the device will send an alert notification when a sudden loud sound is detected. We recommend enabling sound detection at home where the surrounding is usually quiet. We recommend disabling sound detection in a noisy environment (e.g. near the street) to avoid getting spammed by alerts.
  2. Motion: If enabled, the device will send an alert notification when the camera detects a big change within its view. Since motion detection is based on changes in the view, false alarms may be triggered when the change is caused by something other than motion (e.g. lightning).
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Can I turn off the device?

Yes.

You can turn off the device in Settings on the top right -> ⚙ Settings -> Device off at -> Add a schedule.

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Why am I not receiving notifications?

Make sure that

  1. your phone allows Bosma Sight to push notifications
  2. alerts are enabled in Settings -> ⚙ Settings -> Notification settings
  3. Phone notifications is “on”
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Do I lose existing video recordings if I remove a camera and add it again?

No. Video recordings are stored in the SD card or the cloud. Any Capsule S can read those recordings.

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Can I change the playback speed of video recordings?

No, but you can drag the timeline to start playing at different times.

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How many devices can I add on a single account?

You can add as many devices as you want, but your router and internet service may not be able to support too many devices. Generally, it is recommended that you add fewer than 8 devices.

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How many people can watch live view at the same time?

An account can be logged in on one mobile device, but you can share the camera with others. For the best streaming performance, it is recommended that no more than 3 mobile devices are watching at the same time.

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What information is captured when an event is triggered?

When an event is triggered, the app will receive a notification with the event type, event time, and a snapshot from the camera

Connection

question_answerWhat if I changed my Wi-Fi password and the device is disconnected?
question_answerWhat if my device is disconnected?
question_answerWhat if the live stream is lagging/sporadically disconnecting?
question_answerIf the camera is connected to a mobile Wi-Fi hotspot, does it consume mobile data?
question_answerIs the camera still working while disconnected?
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What if I changed my Wi-Fi password and the device is disconnected?

You can reconfigure Wi-Fi for your device under Settings -> Settings -> Wi-Fi network

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What if my device is disconnected?

Please check the connection with the following steps:

  1. Check if the Wi-Fi is working properly. If so, try restarting the device by unplugging and replugging the power cord.
  2. If the device is still disconnected after restarting, try reconfiguring Wi-Fi under Settings on the top right -> ⚙ Settings -> Wi-Fi network
  3. If the issue persists, please reset the device by long-pressing the RESET button at the bottom of the device, remove the device from your app and add it again.
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What if the live stream is lagging/sporadically disconnecting?
  1. Please check both the Wi-Fi your phone is connected to and the Wi-Fi the device is connected to. If either one of them is slow or unstable, the live stream will lag.
  2. You can measure Wi-Fi signal strength with a phone app like Wi-Fi Analyzer. Make sure the camera’s Wi-Fi signal strength is at least -70dBm. If not, please move the router and the camera closer together for better signal strength. Generally, placing the camera close to the router improves Wi-Fi connection.
  3. Measure your phone’s connection as well. Weak Wi-Fi or cellular signal affects video stream quality too.
  4. If the Wi-Fi signal is strong but the video stream is still lagging, it might be that the router’s connection speed is slow. Replacing the router with one that has faster connection speed may solve the issue.
question_answer
Is the camera still working while disconnected?

The camera will keep recording videos. Once internet connection is restored, you can view recordings on your app

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