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BOSMA X1 Camera FAQs

Describe your issue

Installation

Long press the “reset” button at the back of the device, wait for the device to announce “system start-up” and then “waiting for connection”, then proceed to follow the setup steps on your app.

  1. Make sure Bluetooth is enabled on your phone.
  2. After the device is powered up, check if the indicator on the top of the device is red. If it is blue, please reset the device first by long-pressing the reset button at the back of the device, wait for the device to announce “system start-up” and then “waiting for connection”, then proceed to follow the setup steps on your app.
  3. Make sure the Wi-Fi password is correct. You can see the password you entered by tapping the eyeball icon at the right or the password input text bar.
  4. If the device is ready for connection (indicator is red and you have heard “waiting for connection”) but Wi-Fi connection still fails, please make sure the device is not too far from the router and receives strong Wi-Fi signal, and make sure that the router has internet access.
  5.  If step1 is unsuccessful, restart the phone Bluetooth function, APP or power up the camera device.
  6. (6) If device still can’t connect, please restart the app, restart the device by unplugging and replugging the power cord, and try again. If the issue persists, contact our customer support for help.
  1. Make sure the camera is already added and has stable access to internet (indicator is steady blue).
  2. If the camera is working properly and you can watch Live stream on your app but accessories still can’t be added, try to restart the camera by disconnecting and reconnecting the camera’s power cable.

Check if your email address was entered correctly and check if the email is in your spam folder. If not, try resending the email. If you still don’t receive the email, please send the registered email address to our customer support.

The doorbell and the door sensor use X1 as a gateway. Please add X1 first and then the doorbell and door sensor.

Make sure that the camera’s firmware is up to date at Live View -> ⚙Settings -> Firmware Update.

In order to protect your privacy and camera video data, we do not allow connection to unsecured Wi-Fi. Please add a password to your Wi-Fi before adding the device.

  1. Try restarting the device by unplugging and replugging the power cord.
  2. Try formatting the SD card and insert again.
  3. The device requires an SD card of speed class 10 at least (10MB/sec write speed). Please make sure the SD card’s write speed is above this. Class 10 speed is the minimum required speed to record HD video stream.
  4. Try another SD card if available.
  5. If the issue persists, please contact our customer support.

Reset the camera (by long-pressing the RESET button at the back of the camera) and use another account to add it.

  1. First make sure Wi-Fi connection is stable and device is powered.
  2. Try manually updating firmware again
  3. If it fails again, restart the device by unplugging and replugging the power cord, connect to Wi-Fi and try again
  4. Reset the camera and wait till you hear “Waiting for connection”. Remove and add the device again in your app and try again

If the issue persists, please contact our customer support.

Technical

  1. Two-way talk works like a phone call, both parties at the device side and the app side can talk and listen to each other at the same time.
  2. Listen allows the app side to hear voices from the device side, but not the other way.

The videos in SD card is h264 encoded. Any player that supports h264 decoding, e.g. VLC, can play those videos.

The app does not support deleting a single video recording, but you can:

  1. Format the SD card from the app to delete ALL videos
  2. Read the SD card on your computer (may need an SD card reader) and delete selected videos
  1. When SD card is full, the oldest video recordings will be deleted to make space
  2. Check if the TF/SD card is damaged.

Camera

Steady red: Device is powered up.

Blinking blue: Device is connecting to Wi-Fi.

Steady blue: Device is connected to Wi-Fi.

The device is working properly. The camera uses a 145° wide-angle lens to capture a broader view, which inevitably introduces distortion towards the edges of the image. However, having a boarder view means fewer blind spots, thus improving your home security.

X1 can act as a gateway for other devices, such as the smart doorbell and door sensor. It can communicate with these accessory devices wirelessly.

APP

Yes. You can also enable auto-cruise (middle icon at the bottom bar of Live View) and the camera will automatically rotate around, until you disable auto-cruise.

Yes. You can enable/disable notification in Live View ->⚙Settings -> Accessories -> -> Alert -> Event notification.

You can view notifications in Message Center under main menu.

Go to in Live View -> ⚙Settings -> Accessories -> -> Preset Camera Position

Tap the video quality label at the top right corner of the live stream and select “HD”, “SD”, or “TS”, or select “AUTO” to let the device decide the video quality based on connection speed.

In Live View, tap left/right button to turn left/right. You can also long-press and hold a button to keep rotating the camera, until you release the button or camera has moved to the far left/right.

You can change video orientation under Live View -> Settings -> Image Orientation

You can see snapshots you took from Live View in Gallery under main menu, or in your phone album.

By default, the camera uses infrared sensors to capture black-and-white images in low-light. You can enable the Starlight sensor to capture color images in low-light in Live View -> ⚙Settings -> Night Vision. Note that the Starlight sensor needs a least a little bit of light to produce high quality color images; if the surrounding is too dark, please disable Night Vision to use the default infrared sensors to capture black-and-white images instead.

  1. You can share your device with others in Live View -> ⚙Settings -> Share. The person you share with must click on the activation link in the email we send after you share, and then they may log in to Bosma Smart and watch your device’s Live View.
  2. You can cancel device sharing in Live View -> ⚙Settings -> Share. Swipe right on a shared user to revoke sharing with the user.
  3. The person you share with can also remove device sharing by tapping Live View -> ⚙Settings -> Remove Device

No

  1. For security and privacy reasons, one account may be used on one device at any time. When an account logs in to a new device, the existing device will be logged off.
  2. However, you can allow multiple users to share the same camera with the device sharing at Live View -> ⚙ Settings -> Share

Log out via main menu -> left side menu -> -> Log out

Tap the “Talk” button in Live View and start talking. The two-way talk is real-time, meaning both parties can talk and listen to each other at the same time, like a regular phone call.

Yes.

  1. Device volume setting is in Live View -> ⚙ Settings -> Volume
  2. In the future, we will also enable temporarily changing volume during two-way talk

If device is connected to a Wi-Fi hotspot, then you can change Wi-Fi in Live View -> ⚙Settings -> Wi-Fi Settings

If device is disconnected, then you may need to move your phone close to the device, turn on Bluetooth, and change Wi-Fi in Live View -> ⚙Settings (you will see a “Wi-Fi Settings” button)

You can but it’s not recommended. The app will work properly but user experience may not be optimal due to compatibility issues.

  1. If new firmware is available, the app will pop up a dialog to remind you to to update. Click “Update” on the dialog to start firmware update.
  2. You can also manually update the firmware at Live View -> ⚙Settings -> Firmware Update -> Confirm

Yes. You can enable auto firmware update at Live View ->⚙Settings -> Firmware Update

Auto firmware updates happen between 2am to 3am. However, the device will not auto update if a monitored event is triggered at the time.

Functionality

The camera will rotate to the preset camera position. If alarm is enabled, it will also blast a siren sound. You can enable/disable the siren in Live View -> ⚙Settings -> Accessories -> -> Alert -> Siren Switch.

The camera will ring and rotate to the preset camera position.

The camera will stop cruising immediately and move to the accessory’s preset camera position.

They will be able to see your existing video recordings if the SD card is not removed. It is advised that you format or remove the SD card before giving the device to someone else.

Will not. When Starlight Sensor is launched via APP -> Device Settings -> Night Vision, the device will maintain color vision. You can use the window to shoot the color video of the sunset, the faint outdoor starlight, the beautiful night under the distant streetlights, the quiet home picture when the morning sun is about to get up, and the sweet sleepy baby under the faint night light in the baby room at night.

No. The Starlight sensor can’t capture high quality color images in no-light environment. Consider disabling Night Vision to use the default infrared sensor to capture black-and-white images instead.

The Starlight sensor needs at least a little bit of light to capture high quality color images. Please light up the surrounding with a night light, or consider disabling Night Vision to use the default infrared sensor to capture black-and-white images instead.

  1. Recorded videos are stored in the SD card. Please make sure you have inserted an SD card into the camera (SD card slot is at the back of the camera, next to the RESET button). Then make sure Live View -> ⚙ Settings -> Recording Mode is not set to “Never”.
  2. Drag the recording timeline on Live View to any moment to start video playback.
  3. Tap on the date text above the recording timeline to filter recordings by date and time.

First make sure an SD card is mounted.

  1. To enable video recording when event is detected, go to Live View -> ⚙ Settings -> Recording Mode and select “Only when event detected”.
  2. To enable continuous video recording, go to Live View -> ⚙ Settings -> Recording Mode and select “Always”
  1. If “only when event detected” is selected, the camera only records video when one of motion, sounds, PIR (motion of a heat source, usually a living thing), or door sensor event is detected.
  2. If “Always”/”Never” is selected, the camera will always/never record video.
  3. Generally, we recommend “only when event detected” mode. It is faster to check video recordings as you will see only recordings of important moments, and it generates much fewer recordings, allowing the SD card to keep recordings for a much longer period of time. However, if continuous video recording is necessary (e.g. store monitoring), you can select “Always” mode.
  1. Sound: If enabled, the device will send an alert notification when a sudden loud sound is detected. We recommend enabling sound detection at home where the surrounding is usually quiet. We recommend disabling sound detection in noisy environment (e.g. near street) to avoid getting spammed by alerts.
  2. Motion: If enabled, the device will send an alert notification when the camera detects a big change within its view. Since motion detection is based on changes in the view, false alarms may be triggered when the change is caused by something other than motion (e.g. lightning).
  3. PIR (Passive Infrared): If enabled, the device will send an alert notification when the camera detects motion of a heat source – usually a person or an animal. PIR detection is often more accurate and reliable than motion detection, especially at home. However, it is less reliable when heat source is far away (>40ft), as heat signal gets significantly weaker at a distance.

You can add recording schedules to specify time ranges, and the camera will only record video in these time ranges. You can set recording schedules in Live View -> ⚙Settings -> Recording Schedule.

There are three scenarios, home, away from home, and privacy. This feature allows you to configure the status of all your home devices with one click, eliminating the need to set up your own devices one by one.

The follow-up will provide an increasingly rich set of scenarios, as well as user-defined profiles that match their home needs.

  1. In the home mode, some peripheral alarms, such as door magnets, are ignored; the interruption is disturbed to the user.
  2. In the home mode, the armed peripheral alarm will be turned on to increase the security level.
  3. In privacy mode, the camera will stop image capture and save. That is, the camera will close the “eyes” and no longer disturb your sweet life.

Make sure that

  1. your phone allows Bosma Smart to push notifications
  2. Alerts are enabled in Live View -> ⚙Settings -> Alerts
  3. Recording mode is not “Never”

If there are active Recording Schedules, then no notification would be sent beyond the specified time ranges.

No. Video recordings are stored in the SD card. Any X1 device can read those recordings.

No, but you can drag the timeline to start playing at different times.

You can add as many devices as you want, but your router and internet service may not be able to support too many devices. Generally, it is recommended that you add fewer than 8 devices.

An account can be logged in on one mobile device, but you can share the camera with others. For the best streaming performance, it is recommended that no more than 3 mobile devices are watching at the same time

For now, they are the only two accessory devices. In the future, we will release other accessories that work with X1.

Yes. You can enable/disable HDR in Live View -> ⚙Settings -> HDR. Enabling HDR improves picture quality in uneven exposure, backlit, or low exposure environments.

X1 has a built-in siren that can blast a loud alarm of up to 110dB.

You can set up the door sensor so that when door is opened, X1 turns its camera towards the door, starts recording video, and optionally sound the siren to scare off the intruder. Alternatively, when you receive an alert notification and see the intruder on Live View, you can tap the siren button (bottom right icon) to sound the siren, and use two-way talk to warn them.

When an event is triggered, the app will receive a notification with the event type, event time, and a snapshot from the camera

Connection

You can reconfigure Wi-Fi for your device under Live View -> Settings.

Please check the connection with the following steps:

  1. Check the indicator at the top of the camera. See “What does each indicator color mean?” for detail.
  2. Check if the Wi-Fi is working properly. If so, try restarting the device by unplugging and replugging the power cord.
  3. If the device is still disconnected after restarting, try reconfiguring Wi-Fi under Live View -> ⚙Settings
  4. If the issue persists, please reset the device by long-pressing the RESET button at the back of the device, remove the device from your app and add it again.
  1. Please check both the Wi-Fi your phone is connected to and the Wi-Fi the device is connected to. If either one of them is slow or unstable, the live stream will lag.
  2. You can measure Wi-Fi signal strength with a phone app like WiFi Analyzer. Make sure the camera’s Wi-Fi signal strength is at least -70dBm. If not, please move the router and the camera closer together for better signal strength. Generally, placing the camera close to the router improves Wi-Fi connection.
  3. Measure your phone’s connection as well. Weak Wi-Fi or cellular signal affects video stream quality too.
  4. If Wi-Fi signal is strong but video stream is still lagging, it might be that the router’s connection speed is slow. Replacing the router with one that has faster connection speed may solve the issue.

The device will fail to connect to the new Wi-Fi if password is wrong, and you will see a “Wi-Fi setting failed” message on your app. Since the device is disconnected, you may need to move your phone close to the device, turn on Bluetooth, and set up Wi-Fi in Live View -> ⚙Settings (you will see a “Wi-Fi Settings” button)

The camera will keep recording videos. Once internet connection is restored, you can view recordings on your app