BOSMA X1 Camera FAQs

Describe your issue

Installation

question_answerHow to reset the device?
question_answerWhy can't I add the device?
question_answerWhy can't I add accessories?
question_answerWhat if I didn't receive the activation email?
question_answerCan I add the doorbell and door sensor without adding the X1 camera?
question_answerWhen adding a device, why do I have to enter a Wi-Fi password? What if my Wi-Fi has no password?
question_answerWhy is my SD card not detected?
question_answerHow do I add a camera to another account?
question_answerWhat happens if manual firmware update failed?
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How to reset the device?

Long press the “reset” button at the back of the device, wait for the device to announce “system start-up” and then “waiting for connection”, then proceed to follow the setup steps on your app.

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Why can't I add the device?
  1. Make sure Bluetooth is enabled on your phone.
  2. After the device is powered up, check if the indicator on the top of the device is red. If it is blue, please reset the device first by long-pressing the reset button at the back of the device, wait for the device to announce “system start-up” and then “waiting for connection”, then proceed to follow the setup steps on your app.
  3. Make sure the Wi-Fi password is correct. You can see the password you entered by tapping the eyeball icon at the right or the password input text bar.
  4. If the device is ready for connection (indicator is red and you have heard “waiting for connection”) but Wi-Fi connection still fails, please make sure the device is not too far from the router and receives strong Wi-Fi signal, and make sure that the router has internet access.
  5.  If step1 is unsuccessful, restart the phone Bluetooth function, APP or power up the camera device.
  6. (6) If device still can’t connect, please restart the app, restart the device by unplugging and replugging the power cord, and try again. If the issue persists, contact our customer support for help.
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Why can't I add accessories?
  1. Make sure the camera is already added and has stable access to internet (indicator is steady blue).
  2. If the camera is working properly and you can watch Live stream on your app but accessories still can’t be added, try to restart the camera by disconnecting and reconnecting the camera’s power cable.
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What if I didn't receive the activation email?

Check if your email address was entered correctly and check if the email is in your spam folder. If not, try resending the email. If you still don’t receive the email, please send the registered email address to our customer support.

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Can I add the doorbell and door sensor without adding the X1 camera?

The doorbell and the door sensor use X1 as a gateway. Please add X1 first and then the doorbell and door sensor.

Make sure that the camera’s firmware is up to date at Live View -> ⚙Settings -> Firmware Update.

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When adding a device, why do I have to enter a Wi-Fi password? What if my Wi-Fi has no password?

In order to protect your privacy and camera video data, we do not allow connection to unsecured Wi-Fi. Please add a password to your Wi-Fi before adding the device.

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Why is my SD card not detected?
  1. Try restarting the device by unplugging and replugging the power cord.
  2. Try formatting the SD card and insert again.
  3. The device requires an SD card of speed class 10 at least (10MB/sec write speed). Please make sure the SD card’s write speed is above this. Class 10 speed is the minimum required speed to record HD video stream.
  4. Try another SD card if available.
  5. If the issue persists, please contact our customer support.
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How do I add a camera to another account?

Reset the camera (by long-pressing the RESET button at the back of the camera) and use another account to add it.

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What happens if manual firmware update failed?
  1. First make sure Wi-Fi connection is stable and device is powered.
  2. Try manually updating firmware again
  3. If it fails again, restart the device by unplugging and replugging the power cord, connect to Wi-Fi and try again
  4. Reset the camera and wait till you hear “Waiting for connection”. Remove and add the device again in your app and try again

If the issue persists, please contact our customer support.

Technical

question_answerWhat is the difference between Two-way Talk (Talk button) and Listen (ear button)?
question_answerCan I play the video recordings in SD card on some other players?
question_answerCan I delete video recordings from SD card?
question_answerWhy are some old video recordings gone?
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What is the difference between Two-way Talk (Talk button) and Listen (ear button)?
  1. Two-way talk works like a phone call, both parties at the device side and the app side can talk and listen to each other at the same time.
  2. Listen allows the app side to hear voices from the device side, but not the other way.
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Can I play the video recordings in SD card on some other players?

The videos in SD card is h264 encoded. Any player that supports h264 decoding, e.g. VLC, can play those videos.

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Can I delete video recordings from SD card?

The app does not support deleting a single video recording, but you can:

  1. Format the SD card from the app to delete ALL videos
  2. Read the SD card on your computer (may need an SD card reader) and delete selected videos
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Why are some old video recordings gone?
  1. When SD card is full, the oldest video recordings will be deleted to make space
  2. Check if the TF/SD card is damaged.

Camera

question_answerWhat does each indicator color mean?
question_answerWhat is the maximum SD card volume the device can support?
question_answerThings at the edges of the video are distorted, is there something wrong with the camera?
question_answerWhy is X1 called ``Smart Hub Camera``?
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What does each indicator color mean?

Steady red: Device is powered up.

Blinking blue: Device is connecting to Wi-Fi.

Steady blue: Device is connected to Wi-Fi.

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Things at the edges of the video are distorted, is there something wrong with the camera?

The device is working properly. The camera uses a 145° wide-angle lens to capture a broader view, which inevitably introduces distortion towards the edges of the image. However, having a boarder view means fewer blind spots, thus improving your home security.

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Why is X1 called ``Smart Hub Camera``?

X1 can act as a gateway for other devices, such as the smart doorbell and door sensor. It can communicate with these accessory devices wirelessly.

APP

question_answerCan I rotate the camera from my app?
question_answerDo I get a notification when an accessory is triggered?
question_answerWhere do I find the notifications?
question_answerHow do I set preset camera position for an accessory?
question_answerHow do I change video quality?
question_answerHow do I rotate the camera from my app?
question_answerHow do I change video orientation?
question_answerWhere do I view snapshots?
question_answerHow do I turn on Night Vision in low-light environment?
question_answerHow do I share and unshare the device?
question_answerCan I log in to multiple Bosma Smart apps on different phones with a single account?
question_answerHow do I switch account?
question_answerHow do I initiate two-way talk between my app and the device?
question_answerHow do I change the camera's volume?
question_answerHow do I change Wi-Fi hotspot for the device?
question_answerCan I use the app on tablet devices?
question_answerHow do I update device firmware?
question_answerCan I enable auto firmware update?
question_answer
Can I rotate the camera from my app?

Yes. You can also enable auto-cruise (middle icon at the bottom bar of Live View) and the camera will automatically rotate around, until you disable auto-cruise.

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Do I get a notification when an accessory is triggered?

Yes. You can enable/disable notification in Live View ->⚙Settings -> Accessories -> [door sensor icon] -> Alert -> Event notification.

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Where do I find the notifications?

You can view notifications in Message Center under main menu.

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How do I set preset camera position for an accessory?

Go to in Live View -> ⚙Settings -> Accessories -> [select accessory] -> Preset Camera Position

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How do I change video quality?

Tap the video quality label at the top right corner of the live stream and select “HD”, “SD”, or “TS”, or select “AUTO” to let the device decide the video quality based on connection speed.

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How do I rotate the camera from my app?

In Live View, tap left/right button to turn left/right. You can also long-press and hold a button to keep rotating the camera, until you release the button or camera has moved to the far left/right.

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How do I change video orientation?

You can change video orientation under Live View -> Settings -> Image Orientation

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Where do I view snapshots?

You can see snapshots you took from Live View in Gallery under main menu, or in your phone album.

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How do I turn on Night Vision in low-light environment?

By default, the camera uses infrared sensors to capture black-and-white images in low-light. You can enable the Starlight sensor to capture color images in low-light in Live View -> ⚙Settings -> Night Vision. Note that the Starlight sensor needs a least a little bit of light to produce high quality color images; if the surrounding is too dark, please disable Night Vision to use the default infrared sensors to capture black-and-white images instead.

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How do I share and unshare the device?
  1. You can share your device with others in Live View -> ⚙Settings -> Share. The person you share with must click on the activation link in the email we send after you share, and then they may log in to Bosma Smart and watch your device’s Live View.
  2. You can cancel device sharing in Live View -> ⚙Settings -> Share. Swipe right on a shared user to revoke sharing with the user.
  3. The person you share with can also remove device sharing by tapping Live View -> ⚙Settings -> Remove Device
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Can I log in to multiple Bosma Smart apps on different phones with a single account?

No

  1. For security and privacy reasons, one account may be used on one device at any time. When an account logs in to a new device, the existing device will be logged off.
  2. However, you can allow multiple users to share the same camera with the device sharing at Live View -> ⚙ Settings -> Share
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How do I switch account?

Log out via main menu -> left side menu -> [your account] -> Log out

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How do I initiate two-way talk between my app and the device?

Tap the “Talk” button in Live View and start talking. The two-way talk is real-time, meaning both parties can talk and listen to each other at the same time, like a regular phone call.

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How do I change the camera's volume?

Yes.

  1. Device volume setting is in Live View -> ⚙ Settings -> Volume
  2. In the future, we will also enable temporarily changing volume during two-way talk
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How do I change Wi-Fi hotspot for the device?

If device is connected to a Wi-Fi hotspot, then you can change Wi-Fi in Live View -> ⚙Settings -> Wi-Fi Settings

If device is disconnected, then you may need to move your phone close to the device, turn on Bluetooth, and change Wi-Fi in Live View -> ⚙Settings (you will see a “Wi-Fi Settings” button)

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Can I use the app on tablet devices?

You can but it’s not recommended. The app will work properly but user experience may not be optimal due to compatibility issues.

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How do I update device firmware?
  1. If new firmware is available, the app will pop up a dialog to remind you to to update. Click “Update” on the dialog to start firmware update.
  2. You can also manually update the firmware at Live View -> ⚙Settings -> Firmware Update -> Confirm
question_answer
Can I enable auto firmware update?

Yes. You can enable auto firmware update at Live View ->⚙Settings -> Firmware Update

Auto firmware updates happen between 2am to 3am. However, the device will not auto update if a monitored event is triggered at the time.

Functionality

question_answerWhat happens when door sensor is triggered?
question_answerWhat happens when doorbell is triggered?
question_answerWhat happens if an accessory is triggered while camera is in auto-cruise?
question_answerIf I give the camera to someone else, can they see my video recordings?
question_answerWill the Starlight Sensor enable function also switch to black and white infrared images?
question_answerShould I enable Night Vision when the surrounding has almost no light?
question_answerWhen Night Vision is enabled, I see a lot of white noise on the video when the surrounding is completely dark. What happened?
question_answerWhere do I find recorded videos? Why isn't there any recorded video?
question_answerHow do I enable video recording?
question_answerWhat are the differences between recording modes?
question_answerWhat are the event sources in alerts and how do I choose which ones to enable?
question_answerWhat is Recording Schedule?
question_answerWhat is the use of the scene mode?
question_answerWhy am I not receiving notifications?
question_answerDo I lose existing video recordings if I remove a camera and add it again?
question_answerCan I change the playback speed of video recordings?
question_answerHow many devices can I add on a single account?
question_answerHow many people can watch live view at the same time?
question_answerDoes X1 only support door sensor and doorbell?
question_answerDoes X1 support HDR?
question_answerDoes X1 work with Alexa?
question_answerHow does the siren work?
question_answerWhat information is captured when an event is triggered?
question_answer
What happens when door sensor is triggered?

The camera will rotate to the preset camera position. If alarm is enabled, it will also blast a siren sound. You can enable/disable the siren in Live View -> ⚙Settings -> Accessories -> [door sensor icon] -> Alert -> Siren Switch.

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What happens when doorbell is triggered?

The camera will ring and rotate to the preset camera position.

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What happens if an accessory is triggered while camera is in auto-cruise?

The camera will stop cruising immediately and move to the accessory’s preset camera position.

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If I give the camera to someone else, can they see my video recordings?

They will be able to see your existing video recordings if the SD card is not removed. It is advised that you format or remove the SD card before giving the device to someone else.

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Will the Starlight Sensor enable function also switch to black and white infrared images?

Will not. When Starlight Sensor is launched via APP -> Device Settings -> Night Vision, the device will maintain color vision. You can use the window to shoot the color video of the sunset, the faint outdoor starlight, the beautiful night under the distant streetlights, the quiet home picture when the morning sun is about to get up, and the sweet sleepy baby under the faint night light in the baby room at night.

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Should I enable Night Vision when the surrounding has almost no light?

No. The Starlight sensor can’t capture high quality color images in no-light environment. Consider disabling Night Vision to use the default infrared sensor to capture black-and-white images instead.

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When Night Vision is enabled, I see a lot of white noise on the video when the surrounding is completely dark. What happened?

The Starlight sensor needs at least a little bit of light to capture high quality color images. Please light up the surrounding with a night light, or consider disabling Night Vision to use the default infrared sensor to capture black-and-white images instead.

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Where do I find recorded videos? Why isn't there any recorded video?
  1. Recorded videos are stored in the SD card. Please make sure you have inserted an SD card into the camera (SD card slot is at the back of the camera, next to the RESET button). Then make sure Live View -> ⚙ Settings -> Recording Mode is not set to “Never”.
  2. Drag the recording timeline on Live View to any moment to start video playback.
  3. Tap on the date text above the recording timeline to filter recordings by date and time.
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How do I enable video recording?

First make sure an SD card is mounted.

  1. To enable video recording when event is detected, go to Live View -> ⚙ Settings -> Recording Mode and select “Only when event detected”.
  2. To enable continuous video recording, go to Live View -> ⚙ Settings -> Recording Mode and select “Always”
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What are the differences between recording modes?
  1. If “only when event detected” is selected, the camera only records video when one of motion, sounds, PIR (motion of a heat source, usually a living thing), or door sensor event is detected.
  2. If “Always”/”Never” is selected, the camera will always/never record video.
  3. Generally, we recommend “only when event detected” mode. It is faster to check video recordings as you will see only recordings of important moments, and it generates much fewer recordings, allowing the SD card to keep recordings for a much longer period of time. However, if continuous video recording is necessary (e.g. store monitoring), you can select “Always” mode.
question_answer
What are the event sources in alerts and how do I choose which ones to enable?
  1. Sound: If enabled, the device will send an alert notification when a sudden loud sound is detected. We recommend enabling sound detection at home where the surrounding is usually quiet. We recommend disabling sound detection in noisy environment (e.g. near street) to avoid getting spammed by alerts.
  2. Motion: If enabled, the device will send an alert notification when the camera detects a big change within its view. Since motion detection is based on changes in the view, false alarms may be triggered when the change is caused by something other than motion (e.g. lightning).
  3. PIR (Passive Infrared): If enabled, the device will send an alert notification when the camera detects motion of a heat source – usually a person or an animal. PIR detection is often more accurate and reliable than motion detection, especially at home. However, it is less reliable when heat source is far away (>40ft), as heat signal gets significantly weaker at a distance.
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What is Recording Schedule?

You can add recording schedules to specify time ranges, and the camera will only record video in these time ranges. You can set recording schedules in Live View -> ⚙Settings -> Recording Schedule.

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What is the use of the scene mode?

There are three scenarios, home, away from home, and privacy. This feature allows you to configure the status of all your home devices with one click, eliminating the need to set up your own devices one by one.

The follow-up will provide an increasingly rich set of scenarios, as well as user-defined profiles that match their home needs.

  1. In the home mode, some peripheral alarms, such as door magnets, are ignored; the interruption is disturbed to the user.
  2. In the home mode, the armed peripheral alarm will be turned on to increase the security level.
  3. In privacy mode, the camera will stop image capture and save. That is, the camera will close the “eyes” and no longer disturb your sweet life.
question_answer
Why am I not receiving notifications?

Make sure that

  1. your phone allows Bosma Smart to push notifications
  2. Alerts are enabled in Live View -> ⚙Settings -> Alerts
  3. Recording mode is not “Never”

If there are active Recording Schedules, then no notification would be sent beyond the specified time ranges.

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Do I lose existing video recordings if I remove a camera and add it again?

No. Video recordings are stored in the SD card. Any X1 device can read those recordings.

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Can I change the playback speed of video recordings?

No, but you can drag the timeline to start playing at different times.

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How many devices can I add on a single account?

You can add as many devices as you want, but your router and internet service may not be able to support too many devices. Generally, it is recommended that you add fewer than 8 devices.

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How many people can watch live view at the same time?

An account can be logged in on one mobile device, but you can share the camera with others. For the best streaming performance, it is recommended that no more than 3 mobile devices are watching at the same time

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Does X1 only support door sensor and doorbell?

For now, they are the only two accessory devices. In the future, we will release other accessories that work with X1.

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Does X1 support HDR?

Yes. You can enable/disable HDR in Live View -> ⚙Settings -> HDR. Enabling HDR improves picture quality in uneven exposure, backlit, or low exposure environments.

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How does the siren work?

X1 has a built-in siren that can blast a loud alarm of up to 110dB.

You can set up the door sensor so that when door is opened, X1 turns its camera towards the door, starts recording video, and optionally sound the siren to scare off the intruder. Alternatively, when you receive an alert notification and see the intruder on Live View, you can tap the siren button (bottom right icon) to sound the siren, and use two-way talk to warn them.

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What information is captured when an event is triggered?

When an event is triggered, the app will receive a notification with the event type, event time, and a snapshot from the camera

Connection

question_answerWhat if I changed my Wi-Fi password and the device is disconnected?
question_answerWhat if my device is disconnected?
question_answerWhat if the live stream is lagging/sporadically disconnecting?
question_answerIf the camera is connected to a mobile Wi-Fi hotspot, does it consume mobile data?
question_answerWhat if I entered the wrong password when changing Wi-Fi for the device, and device is disconnected?
question_answerIs the camera still working while disconnected?
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What if I changed my Wi-Fi password and the device is disconnected?

You can reconfigure Wi-Fi for your device under Live View -> Settings.

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What if my device is disconnected?

Please check the connection with the following steps:

  1. Check the indicator at the top of the camera. See “What does each indicator color mean?” for detail.
  2. Check if the Wi-Fi is working properly. If so, try restarting the device by unplugging and replugging the power cord.
  3. If the device is still disconnected after restarting, try reconfiguring Wi-Fi under Live View -> ⚙Settings
  4. If the issue persists, please reset the device by long-pressing the RESET button at the back of the device, remove the device from your app and add it again.
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What if the live stream is lagging/sporadically disconnecting?
  1. Please check both the Wi-Fi your phone is connected to and the Wi-Fi the device is connected to. If either one of them is slow or unstable, the live stream will lag.
  2. You can measure Wi-Fi signal strength with a phone app like WiFi Analyzer. Make sure the camera’s Wi-Fi signal strength is at least -70dBm. If not, please move the router and the camera closer together for better signal strength. Generally, placing the camera close to the router improves Wi-Fi connection.
  3. Measure your phone’s connection as well. Weak Wi-Fi or cellular signal affects video stream quality too.
  4. If Wi-Fi signal is strong but video stream is still lagging, it might be that the router’s connection speed is slow. Replacing the router with one that has faster connection speed may solve the issue.
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What if I entered the wrong password when changing Wi-Fi for the device, and device is disconnected?

The device will fail to connect to the new Wi-Fi if password is wrong, and you will see a “Wi-Fi setting failed” message on your app. Since the device is disconnected, you may need to move your phone close to the device, turn on Bluetooth, and set up Wi-Fi in Live View -> ⚙Settings (you will see a “Wi-Fi Settings” button)

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Is the camera still working while disconnected?

The camera will keep recording videos. Once internet connection is restored, you can view recordings on your app

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