FAQ Category: Account & Login

No. Currently you may only reset your account password in the app. We will enable changing your password on the website in the future.

On the Bosma app’s login screen, tap the “Forgot Password” link, and enter your Bosma account email on the following page. You will receive an email with a verification code. Enter the verification code and your new password on the next page, and tap “Submit” to reset your password.

Make sure you select the country where your devices are physically located. Your devices will connect to the local servers in the country you selected, so if you selected a different country than where your devices are, you may experience unstable connection, lagging, or firmware update failures.

In the Bosma app, Home Screen -> Menu (top left corner) -> Tap your username at the top

For security reasons, we only allow one account to be actively logged in on one device at any time. When an account logs in on a new phone, it will be automatically logged off on the original phone, and you’ll receive a notification on your original device. If you want to use the app on …

Why can’t I log in to my Bosma account on multiple phones at the same time? Read More »