In order to lock or unlock Aegis with Alexa or Google Home, your Aegis must have internet connection. Please follow this FAQ to pair your Aegis with either a Wi-Fi Gateway or the Sentry doorbell so that it has internet access.
In order to pair Aegis with Sentry, both devices must be registered under the same account and the same family, and they must be no more than about 15ft apart, as their connection is Bluetooth-based. If they’re not under the same account, please follow this FAQ to move one of the to the other account. If they’re …
What if pairing my Aegis lock with my Sentry doorbell failed? Read More »
First, please make sure that your phone has Bluetooth enabled and is physically close to the lock during the firmware update, as it transmits data via Bluetooth, which has a short range of less than 30ft. If you’re updating to Aegis firmware version 2.1.3.4 and firmware update fails, you can unpair the Aegis door lock …
Please first make sure that the Aegis door lock and the Sentry doorbell are paired. See this FAQ. Note that both devices must be registered under the same account and the same family, and that they’re no more than about 15ft apart, as their connection is Bluetooth-based. Assuming that at least one fingerprint has been …
Why does the fingerprint reader fail to unlock the Aegis door lock? Read More »
Check out our video tutorial for Aegis calibration There are a few reasons why smart deadbolt calibration may fail. Ensure that: At each step during the calibration process, please make sure that both the door and the lock are stationary before pressing the “Next” button to continue. The rotation between locked and unlocked positions must be …
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