FAQs on the usage and features of the BOSMA app
Most Bosma devices require a 2.4Ghz WiFi hotspot (5Ghz not supported) with WPA or WPA2 encryption (Open network and WEP encryption are not supported). Bosma security cameras also require a minimum of 2Mbps upload speed.
No. Currently, the only way to use Bosma products is through the BOSMA mobile app, available on iOS and Android.
Most of the time, you do not need to know your device’s MAC address for any of its functionality. If you want to set up the device, please refer to how do I add a new Bosma device. If you do need to know the device’s MAC address, you would need to first set up …
If your security camera or video doorbell has a physical defect (e.g. reset button broken, camera does not turn, indicator light not working), please contact customer support. If the defect is not caused by misuse and the product warranty has not expired, we will arrange for a replacement.
Home page -> Bosma Assist -> My Subscriptions -> Select a subscription -> Tap “Edit” on the “Active Devices” section -> Select the device you want to add/remove -> Tap “Confirm”
46707 Fremont Blvd.
Fremont, CA 94538 
support@bosmasmarthome.com 
(800) 976-0881
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