FAQ Category: Devices

Most Bosma devices require a 2.4Ghz WiFi hotspot (5Ghz not supported) with WPA or WPA2 encryption (Open network and WEP encryption are not supported). Bosma security cameras also require a minimum of 2Mbps upload speed.

Most of the time, you do not need to know your device’s MAC address for any of its functionality. If you want to set up the device, please refer to how do I add a new Bosma device. If you do need to know the device’s MAC address, you would need to first set up …

How do I find my Bosma device’s MAC address? Read More »

If your security camera or video doorbell has a physical defect (e.g. reset button broken, camera does not turn, indicator light not working), please contact customer support. If the defect is not caused by misuse and the product warranty has not expired, we will arrange for a replacement.

Bosma devices can support a micro SD card up to 128GB

If you created a new Family after you have set up some devices under your account, the devices won’t be automatically added to the Family. You may need to manually add them to the Family. After that, you should see the devices on the home page.