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FAQ Category: Sentry Bosma Assist

What are the requirements and limitations for Sentry’s Package Detection and Active Theft Prevention?

To use Package Detection and Active Theft Prevention, you must have an active Bosma Assist Pro subscription, and your Sentry doorbell must be added to the subscription The Sentry camera must have a clear view of the package. If the package is partially or fully blocked from the camera’s view, Sentry may not be able …

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I failed to add a familiar face in Facial Recognition for Sentry, why?

Please first make sure that you have an active Bosma Assist subscription, and that you have added this Sentry device to the subscription. After you successfully added familiar faces, please make sure Facial Recognition is enabled in Sentry Home -> Settings -> Event & Notification -> enable “Person”