FAQ Category: Sentry Bosma Assist

To use Package Detection and Active Theft Prevention, you must have an active Bosma Assist Pro subscription, and your Sentry doorbell must be added to the subscription. The Sentry camera must have a clear view of the package. If the package is partially or fully blocked from the camera’s view, Sentry doorbell’s camera may not …

What are the requirements and limitations for Sentry’s Package Detection and Active Theft Prevention? Read More »

Theft Prevention alerts will not be triggered if the Sentry doorbell recognizes a familiar face. Please create a new face profile for yourself (and your family members, if necessary) in the Bosma app at Sentry Home -> Facial Recognition.

In your Bosma app, go to Sentry Home -> Settings -> Event & Notification -> enable “Package”

Please first make sure that you have an active Bosma Assist subscription, and that you have added this Sentry device to the subscription. After you successfully added familiar faces, please make sure Facial Recognition is enabled in Sentry Home -> Settings -> Event & Notification -> enable “Person”

Yes. If your Sentry has a micro SD card, it’ll also save video recordings to the SD card, regardless of whether a cloud storage subscription is active.