In order to pair Aegis with Sentry, both devices must be registered under the same account and the same family, and they must be no more than about 15ft apart, as their connection is Bluetooth-based. If they’re not under the same account, please follow this FAQ to move one of the to the other account. If they’re …
What if pairing my Aegis lock with my Sentry doorbell failed? Read More »
Please first make sure that the Aegis door lock and the Sentry doorbell are paired. See this FAQ. Note that both devices must be registered under the same account and the same family, and that they’re no more than about 15ft apart, as their connection is Bluetooth-based. Assuming that at least one fingerprint has been …
Why does the fingerprint reader fail to unlock the Aegis door lock? Read More »
Make sure that the “Doorbell Chime” option is enabled. If “Doorbell Chime” option has been enabled, it might be caused by insufficient power, please see this FAQ to troubleshoot.
The most common cause of frequent disconnection and/or shutting down of the Sentry video doorbell is insufficient power. Sentry doorbell requires a 8-24V AC transformer without a chime, and it’s recommended to use a 16-24V AC transformer when a chime is present. The transformer should have at least 30VA (volt-amps) of power, and the higher …
Why does my Sentry frequently disconnect/shut down? Read More »
If your Sentry doorbell is completely unresponsive, i.e. no lights, no sound, and cannot be reset, regardless of whether it’s powered by USB or doorbell wires, please read ahead. Otherwise, you can try resetting the doorbell. This issue is most likely to happen during or after a firmware update. If the Sentry video doorbell lost …
What do I do if my Sentry is bricked/ dead/ totally unresponsive? Read More »
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